Delivery and Returns

We endeavour to despatch your order for delivery for the next working day as standard.

Quest operates its own van fleet which delivers Monday to Friday to selected locations providing a friendly and reliable service. We also use trusted national carriers for UK destinations further afield.

Delivery

Carriage paid on orders over £75.00 excluding VAT. Timed delivery options are available please contact us for more details and rates if not listed.

Any in-stock standard product can be ordered for next day delivery by 16:00 (Monday – Friday. Excluding public holidays).

Please note lengths (anything over 1.2m) cut off for delivery is 15:00 (Monday – Friday. Excluding public holidays).

Any lengths over 4 metres will despatched Monday and Wednesday only does not include public holidays.

Please note that a small additional charge will be placed on all our lengths. This charge will be presented to you at checkout. Note that if you are purchasing smaller consumables with your length order, these items will be covered under the length delivery charge.

For delivery to the Channel Islands, UK Isles, Scotland and Ireland a additional charges will apply.

We understand how important timely delivery is to you. That’s why we aim to fulfill our promise of next-day delivery wherever possible.

However there are times and factors outside of our control may impact our delivery timelines. These unforeseen circumstances can range from weather disruptions to logistical challenges, making it difficult for us to guarantee next-day delivery on every occasion.

In these rare instances, we are committed to keeping you informed and updated on the status of your delivery.

Delivery Methods, Timeframes, Pricing and Courier

Returns Policy

Returns Process
To initiate a return, please send your request to [email protected]. When returning an item, ensure it is securely packed in its original packaging. If available, include the returns note we issue inside the box.

Conditions

• Claims for shortages or damages must be notified as soon as received.
• Please include the original order or invoice number with your return request. Items must have been supplied by us within the last 6 months, with exceptions subject to commercial agreement.
• For change of mind returns, please notify us within 30 days of receiving the goods. Returned items must be in their original packaging, unused, complete with all components, and in a resaleable condition. Items not meeting these standards will be subject to a 15% restocking charge or if appropriate may not be credited.
• Except for faulty or defective goods, returns must be organised by the customer and at their own expense.

Returns Outside 30 Days
Except for faulty or defective goods, all other returns will be subject to a minimum 25% restocking charge. In some cases, return carriage charges may also apply.

Special Order Goods
For change of mind returns that are not standard stock items, please notify us with all relevant information. This will be passed over to our returns department for a decision to be made. Should your request be successful, we will ask for the goods to be returned to us.
Should restocking charges be appropriate, it will be taken from your total credit.

Damaged / Defective and Incorrect Items
All items within this category must be reported with supporting photographic evidence within 3 working days from delivery. Claims made outside this period will not be accepted.

Exchanges
We do not currently offer exchanges. If you require a different item, please return the unwanted item for a refund, and place a new order.

Accuracy of Information and E&OE
Whilst every effort is made to ensure that the information published on this website, including but not limited to product descriptions, pricing, stock availability and delivery estimates, is accurate and up to date, errors or omissions may occasionally occur. Accordingly, all such information is provided on an ‘Errors and Omissions Excepted’ (E&OE) basis.

We reserve the right, at our sole discretion and without prior notice, to correct any errors, inaccuracies or omissions, and to update, amend or withdraw information, products or services described on this website. Nothing in this clause shall operate to exclude or limit liability for any matter which cannot lawfully be excluded or limited under applicable law, and this provision does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.